IT Support Engineer

@Zeshan

Passionate IT Support Engineer with 5 years of experience in providing top-notch technical assistance and ensuring the smooth operation of IT systems. Specializing in troubleshooting hardware and software issues, I excel in diagnosing problems, implementing effective solutions, and delivering exceptional customer service. Proven ability to manage and maintain IT infrastructure, perform system upgrades, backups and enforce security protocols to safeguard against potential threats. My hands-on experience extends to deploying and configuring various technologies, conducting user training, and collaborating with cross-functional teams to enhance overall IT performance. I am committed to staying abreast of emerging technologies and industry best practices to deliver cutting-edge solutions. With a keen eye for detail and a customer-centric approach, I am dedicated to delivering timely and efficient support to end-users. Experienced in: - System performance - Virtualization: VMware / Hyper-V - Mail Solution: SMTP/POP3/IMAP/DNS - Server Management: Active Directory / Domain Controller / Group Policies - Network: TCP/IP, LAN/WAN, DHCP, DNS - Storage Technology: RAID - Backup Solution: Disaster recovery, cloud backup - IP Security Cameras - Oracle Administration